Visitor
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1 Message
Relocate service from overhead to under ground
I’m constructing an addition and need to relocate the service under ground. A conduit has already been installed. What steps do I need to take to move the internet service?
Visitor
•
1 Message
I’m constructing an addition and need to relocate the service under ground. A conduit has already been installed. What steps do I need to take to move the internet service?
XfinityJoe
Official Employee
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1.6K Messages
1 hour ago
Good morning, @user_a5y06s . The next step will be to have a technician come out, survey the site, and determine what’s needed.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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