Relocate or downsize xl green pedestal box

I would like to EITHER move my X-Large (36”x17x17”) green pedestal box which is located right in the center of my front lawn and is an eyesore….OR….downsize it to a lower rectangular box (which I was told is called the “doghouse” size box by one of your xfinity repair men. He had told me he would request a change, but that was quite a while ago. This box looks like it should have been put at the end of a street, not a private home!

With a lower, rectangular box, it would not be so large, ugly and obtrusive. It is the first thing you see when looking at our home. I don’t understand why it was placed there and not in between mine and the home next to me. If you need a picture, I can send one. If necessary, I would be willing to pay a REASONABLE fee.

Thank you for any help you can provide.

Responses

Accepted Solution

XfinityRichard

Official Employee

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1.8K Messages

2 years ago

@Bkramr Yes absolutely just click on the envelope that will send me the information through direct messaging.-Richard

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XfinityRichard

Official Employee

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1.8K Messages

2 years ago

Hi there, @Bkramr ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'll be more than happy to get a ticket opened for you, so our local team can contact you to find out about moving the Pedestal box that is in your yard. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full-service address so that I can assist you further?

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

2

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user1144

Visitor

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2 Messages

@XfinityRichard Richard I have an underground cable issue, related to the green yard box. It’s a safety issue! There is no message box to send my issue!

2 years ago

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XfinityKei

Official Employee

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1.5K Messages

Hello @user1144 Thanks for reaching out to our community about your safety concerns. We are happy to address your line issues. Our apologies you're having an issue with sending us a message. Can you tell us exactly what you're seeing, so we can help. Are you logged in as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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Bkramr

Visitor

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2 Messages

2 years ago

Does the direct message icon look like a piece of paper with lines??

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user1144

Visitor

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2 Messages

2 years ago

Where is the pencil and paper icon? No where to be found! I have a underground cable safety issue

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Again

Expert

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31.4K Messages

2 years ago

@user1144

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line not the Employee's name

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Customer Service

Bkramr

Relocate or downsize xl green pedestal box

XfinityRichard

XfinityRichard

user1144

XfinityKei

Bkramr

user1144

Again

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