Visitor
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1 Message
Relocate Modem to a different room
I need to move modem downstairs with new coaxle cables. How can I go about setting up a tech apt to come out?
Visitor
•
1 Message
I need to move modem downstairs with new coaxle cables. How can I go about setting up a tech apt to come out?
XfinityQuemekia
Official Employee
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639 Messages
14 hours ago
Hello @user_zw2ypq Thanks so much for reaching out! I understand the need for a tech appointment to get your modem moved and set up downstairs. I can definitely help schedule that for you. There is a technician fee, to get started, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
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