Hello, @user_x9u42c thank you for taking time to reach out over Xfinity Forums. You've contacted the right place for support, and want to help with the request. I did want to help get the proper expectation set up that our technicians no longer run wall fishes inside a home. The location where the modem is being moved to, would the technician have access to existing wires in the wall for an outlet installation?
@user_x9u42c I appreciate the update, and can check on technician availability. I also wanted to let you know that this type of work typically comes with a $100 fee, so wanted you to be aware before scheduling.
To ensure I'm assisting on the correct account, I'll need to gather some information that we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address?
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XfinityJustinC
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1.7K Messages
13 hours ago
Hello, @user_x9u42c thank you for taking time to reach out over Xfinity Forums. You've contacted the right place for support, and want to help with the request. I did want to help get the proper expectation set up that our technicians no longer run wall fishes inside a home. The location where the modem is being moved to, would the technician have access to existing wires in the wall for an outlet installation?
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