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Tuesday, March 18th, 2025 12:30 PM

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Relocate cable drop

We need to move from overhead to buried utilities as part of a home remodel, how do I coordinate this for my internet service?

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Official Employee

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2.9K Messages

1 year ago

@user_1wns3r Welcome to our community forum! Thank you for reaching out so we can help you request that your aerial cables be converted to underground. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until we reach the best possible resolution :).

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and help. 

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