Visitor
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1 Message
Relocate an outside Comcast line
Hello, I need to relocate an outside Comcast line (which I think is called "the drop"). I understand from reading these forums that I will need to submit a direct message making the request. Could you please let me know what steps I should take next? It appears that I might need you to activate direct messaging in order to submit this request. I look forward to hearing from you soon! Thank you!
XfinityQuemekia
Official Employee
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491 Messages
4 days ago
Hey there @user_n7q6km thanks for taking the time to reach out to our Xfinity Community Forum, you've definitely come to the right place.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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