Visitor
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1 Message
Relocate an exterior cable
My neighbor is getting his garage remodeled, and our wire hangs down into the location over the spot. The new construction will happen. We will have to get the cable moved to another connection behind our house.
XfinitySean
Official Employee
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554 Messages
5 hours ago
Hey there user_ahx98z, thanks for reaching out through our community forums! Our team can absolutely help with getting the line relocated! To give you a heads-up and explain the process, we'll first need to schedule a tech visit to survey your line, from there the tech would determine if it's possible to relocate your line. This would be a chargeable visit, with a $100 fee. After that, the tech would be able to create a work order to complete the line relocation. That said, please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
To send a direct message, please click on the chat icon located at the top right of this forum's page.
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• Click "Sign In" if necessary
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