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user_Dixiesundae2026
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Thursday, February 12th, 2026 12:57 AM

release my personaly owned modem

Subject: Release owned modem from disconnected account

​"Hello, I have a personally owned modem that is still associated with a previous, disconnected Xfinity account. I am not looking to activate a new service plan at this moment, but I would like to have the hardware released (de-provisioned) from the old account so it is ready for a clean activation in the future.

​Modem MAC: [Edited: "Personal Information"]

Previous Service Address: [Edited: "Personal Information"]

​Please let me know once this MAC address has been cleared from the system. Thank you for your help!"

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Updated 

7 hours ago

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XfinityOrlandoM

Official Employee

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3K Messages

7 hours ago

@user_Dixiesundae2026

Thanks for reaching out to us, I'll be happy to have your modem removed from our system. Go ahead and send me a direct message including your first and last name and complete service address that the modems attached

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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