Visitor
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1 Message
Reissuing of expired gift card (never used)
Hello,
I am requesting assistance with a promotional gift card that I received when i have added new line into my account. I have a virtual card that expired and the funds on the card were never used or activated. Would it be possible to reissue the card so I can utilize the balance?
Thanks!
XfinityRichard
Official Employee
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3.5K Messages
8 hours ago
Hi there, @user_9x2ei4 Thanks for reaching out to us on the Forums! We know how frustrating it is to have a giftcard and not being able to use it due to it expiring. I can get this escalated for you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!
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