1 Message

Wednesday, January 11th, 2023 9:01 AM

Reissue expired gift card?

​Hi Xfinity,​

​My promotional gift card expired before I was able to use it. Any chance it could be reissued?​

​Thank you!​

Accepted Solution


Official Employee


1K Messages

2 months ago

We do have a ticket process to see about getting the gift card reissued. Please send me a Direct Message with your name and service address, and the best phone number and email address where you can be reached so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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