Visitor
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2 Messages
Reinstating my cell phone account
I misplaced my phone, so I went to Comcast service office and requested that my account be suspended until I find my phone. I found my phone within 5 hours and requested that the account be reinstated. I was told to wait 24 hours before it can be reinstated. So today, I went back to service office so that the account can be reinstated. After waiting online for over an hour, the person at the other end said that there was a problem and they could not reinstate my account and have no clue as to when this will be resolved
I FIND THIS KIND OF SERVICE UNACCEPTABLE!!!
I went on online to see if I could resolve this issue...all I keep getting is for them to authenticate the problem by sending me a code to the phone number that is inactive, therefore this cannot be resolved this way.
I need my phone as this is my only link to people I depend on.
SO, CAN SOMEONE PLEASE LOOK INTO THIS MATTER AS SOON AS POSSIBLE. I AM NOW 24+ HOURS WITHOUT A PHONE.
HERE IS THE TICKET # FOR THIS PROBLEM: [Edited: "Personal Information"].
Phone number: [Edited: "Personal Information"],
Primary owner: [Edited: "Personal Information"]
XfinityJustinC
Official Employee
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1.3K Messages
22 days ago
Hello, @user_021816 thank you for reaching out over Xfinity Forums. I know how important it is to have access to your mobile device for important communications. I'm sorry to hear of the issues with getting the Xfinity Mobile line reinstated with both agent help and through your account: https://www.xfinity.com/support/articles/lost-or-stolen-phone. I'd definitely like to investigate further, and help with the restoration of the line if you're still needing assistance by sending a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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