BlueBlazer's profile

Regular Visitor

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1 Message

Tuesday, December 8th, 2020 8:00 AM

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Reimbursment for property damage during community cable installation

Comcast came through our community and installed all new underground cables while we were not at home.  The installers broke our underground electric invisible pet fence in two places. The cost to repair was $119.14. Who can I contact for reimbursment? I cannot find any way to get through to Customer Support  since we are not Comcast customers and do not have an account.

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Expert

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31.9K Messages

5 years ago

@BlueBlazer 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

Official Employee

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6.9K Messages

5 years ago

Oh no, @BlueBlazer! Thank you for sharing your experience here on the Xfinity Forum. I hope your pets weren't out, and sorry this happened. I'm happy you were able to get this fixed. You've come to the BEST team to report this! We're a team of Corporate Digital Care Specialist and can help by starting your damage claim to see how we can help with compensation. 

Can you send a private message with your first and last name and address? To send a private message, click on my name, "ComcastChe," and then click send a message.

 

Please include all the details regarding this incident. I look forward to chatting with you. 

Gold Problem Solver

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3.3K Messages

5 years ago

I'm happy we were able to help you get this resolved, BlueBlazer. Thank you for your time and patience. Happy New Year.

Visitor

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3 Messages

4 years ago

I had the same thing happen to me.  I am beyond stressed as I have two dogs and live on a busy road.  I am trying to get Comcast to come fix the issue, but have been getting the runaround on the phone (been over an hour and several robots and being passed from one human agent to another.  How can I get help?

Gold Problem Solver

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3.3K Messages

Hi, LKMeredith. Please create your own public post with a summary of the concern you have and what you're seeking support with. For help/support on how to do that, feel free to check out the "Posting in the Forum" section of this link here: https://comca.st/3kLPtcK. Thank you!

I no longer work for Comcast

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