Regular Visitor
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Reimbursment for property damage during community cable installation
Comcast came through our community and installed all new underground cables while we were not at home. The installers broke our underground electric invisible pet fence in two places. The cost to repair was $119.14. Who can I contact for reimbursment? I cannot find any way to get through to Customer Support since we are not Comcast customers and do not have an account.
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Expert
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25.5K Messages
5 m ago
@BlueBlazer
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ComcastChe
Official Employee
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6.1K Messages
5 m ago
Oh no, @BlueBlazer! Thank you for sharing your experience here on the Xfinity Forum. I hope your pets weren't out, and sorry this happened. I'm happy you were able to get this fixed. You've come to the BEST team to report this! We're a team of Corporate Digital Care Specialist and can help by starting your damage claim to see how we can help with compensation.
Can you send a private message with your first and last name and address? To send a private message, click on my name, "ComcastChe," and then click send a message.
Please include all the details regarding this incident. I look forward to chatting with you.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastMorgan
Official Employee
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2.5K Messages
4 m ago
I'm happy we were able to help you get this resolved, BlueBlazer. Thank you for your time and patience. Happy New Year.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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