BlueBlazer's profile

Regular Visitor

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1 Message

Tue, Dec 8, 2020 8:00 AM

Reimbursment for property damage during community cable installation

Comcast came through our community and installed all new underground cables while we were not at home.  The installers broke our underground electric invisible pet fence in two places. The cost to repair was $119.14. Who can I contact for reimbursment? I cannot find any way to get through to Customer Support  since we are not Comcast customers and do not have an account.

Responses

Again

Expert

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25.5K Messages

5 m ago

@BlueBlazer 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastChe

Official Employee

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6.1K Messages

5 m ago

Oh no, @BlueBlazer! Thank you for sharing your experience here on the Xfinity Forum. I hope your pets weren't out, and sorry this happened. I'm happy you were able to get this fixed. You've come to the BEST team to report this! We're a team of Corporate Digital Care Specialist and can help by starting your damage claim to see how we can help with compensation. 

Can you send a private message with your first and last name and address? To send a private message, click on my name, "ComcastChe," and then click send a message.

 

Please include all the details regarding this incident. I look forward to chatting with you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2.5K Messages

4 m ago

I'm happy we were able to help you get this resolved, BlueBlazer. Thank you for your time and patience. Happy New Year.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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