Reimbursement

Hello, @user_rj8kw6! You've come to the right place for support :) Our team has ways of looking into the status of those gift cards as well as escalating related concerns with a ticket if necessary, so I'd be happy to help! Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

Hi .. I am still waiting on my reimbursement from when I close my account now I’m being told that I was sent an email and I have never deleted any emails and I’ve got every email that I’ve gotten from Xfinity except that one which means I never got it and they’re saying that I got the refund card and spent part of it although I taught to somebody three months ago, Hoo Hoo told me that nothing was ever issued and they were going to send me a check, which I never received which now I’m being told has never been documented. Very convenient for Xfinity to just blow it off and blame it on me despite all of my phone calls then they were told me to go into the office when I went into Xfinity to deliver my equipment. They didn’t give me a receipt and said I did not need one and that they couldn’t do anything inside the office/store that I’d have to do it online so there has been no reason for me to believe that I should go into an actual Xfinity store to try to handle this.