Reimbursement

Hello, @user_rj8kw6! You've come to the right place for support :) Our team has ways of looking into the status of those gift cards as well as escalating related concerns with a ticket if necessary, so I'd be happy to help! Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!