2 Messages
Regular outtages, but no explanation as to why, or ability to redeem credit
I understand inclement weather knocking out internet service, especially when the connection is not underground fiber, but Xfinity has been going out in my area at least once a week since I moved in about 6 weeks ago. They always send a "we noticed your internet is out" text 20-40 minutes after it's out, and then it's back up in a few hours with no explanation as to what happpened or why it was out. How is it possible for a top tier ISP to have such unreliable connectivity?
I work from home and cannot have internet cutting out constantly. It's also incredibly frustrating that they offer a way to submit for a credit but if it's only a few hours it says you're not eligible... so you mean to tell me that if my internet goes out for 20 hours in a month, all while I'm supposed to be earning a living working from home, it's not enough of a disruption in order to warrant any form of credit. Unbelievable!
EG
Expert
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110.3K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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1.9K Messages
10 months ago
Hi there, @Jhopper98 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your account and service concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
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