Regular outages interrupting ability to work from home
Since just before Thanksgiving we have had regular internet outages in our neighborhood with no warning or communications from Xfinity. The app is never helpful in trying to understand why this is happening and how long we should expect it to happen. There is no way I can find to try and reach a person who might have more information. We might be able to deal with it and less upset if we had any kind of heads up so we could plan accordinly instead of having it drop when in the midset of important work meetings and working in large shared documents, etc. It has been a BIG problem with two of us working from home. We are getting zero customer service support and are wondering what we are paying for. Any tips on how to get in touch with someone at Xfinity to give us some answers? Xfinity can you give us any good reasons not to switch to Googel Fiber as soon as it's available??