I have the same problem - I got this coupon code as I was checking out (in a popup), but there is nowhere to apply it when checking out. feels like a scam
Thank you for letting us know that you received this coupon code as well @user_s26uws. To confirm, were you on our website? What is the coupon for? If its a scam we want to make sure we report this to the proper channel.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
serenbean - Hello! Can you elaborate on the code you're trying to input and the promotion you're taking advantage of? As a quick reminder you can track the status of your incentive here.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there user_71e8n6! We'd be more than happy to look into this for you. Can you provide more information about this code or card you were offered and where you found the offer?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Did anyone get this resolved? I was offered the same thing a month ago. I have chatted with Xfinity 2-3 times and been on the phone with them for 40 minutes today. This is getting absurd.
Hi there, @user_7ejqg8 I'm very sorry for the trouble you are experience, I know how frustrating this is for you. You came to the right place for assistance. Can you please send me a DM with your full first and last name along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I was also offered the MC50 incentive code but upon checkout it was removed from my cart. I called both general customer service and the rewards center and they were unable to help. It's not a good look for Comcast Xfinity to outright lie to their customers in the initial sign up process about an incentive they don't intend to honor.
XfinityShawn
Official Employee
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2K Messages
3 months ago
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user_s26uws
Visitor
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1 Message
3 months ago
I have the same problem - I got this coupon code as I was checking out (in a popup), but there is nowhere to apply it when checking out. feels like a scam
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deratristar
Visitor
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1 Message
3 months ago
I got the same code MC50 for a $50 virtual Mastercard / VISA card (Can't recall which). It was a "Complete your sign up today" incentive.
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serenbean
Visitor
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1 Message
3 months ago
I am also having this same issue - I cannot find a place to input the promo code.
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user_71e8n6
Visitor
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1 Message
3 months ago
I got the code too. Applied it. But nothing has come through related to the card?
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user_7ejqg8
Visitor
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1 Message
15 days ago
Did anyone get this resolved? I was offered the same thing a month ago. I have chatted with Xfinity 2-3 times and been on the phone with them for 40 minutes today. This is getting absurd.
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user_ib22ap
Visitor
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1 Message
1 day ago
I was also offered the MC50 incentive code but upon checkout it was removed from my cart. I called both general customer service and the rewards center and they were unable to help. It's not a good look for Comcast Xfinity to outright lie to their customers in the initial sign up process about an incentive they don't intend to honor.
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