2 Messages
Registering address
So recently built a home and trying to get xfinity service however address says can not be found. And every neighbor on both sides of the street have xfinity. But cannot seem to figure out how to get my address to show up. When I speak to someone they have only said there is no service for that area. However it’s covered on xfinity coverage map and as I said every neighbor around us has xfinity already. Any help would be greatly appreciated.
XfinityGabby
Official Employee
•
1.5K Messages
2 years ago
Hi there, @user_e675fb. Congratulations on your new home! That's always an exciting moment. We can definitely help and open a serviceability ticket. If the home is indeed in our footprint, we can certainly get it added to our system and help get you setup with your services. Please send a direct message with your full name and address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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