Visitor
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8 Messages
register me as your customer once and for all.
Please register me as your customer once and for all.
I have been suffering through months of emotional and mental distress caused by Xfinity mobile, to the point where it’s affecting my health. If you read through my previous tickets, you’ll understand the nightmare I’ve been through.
First and foremost, I want to move to another mobile provider. But your system continues to block me from doing so by claiming I’m not a customer. I can’t proceed to the transfer stage. Connect my account to your system properly and provide me with a transfer code so I can move on.
user_ugn6io
Visitor
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8 Messages
4 days ago
Also, I am requesting that all further communications be made via email, as I can no longer trust your phone support. I need a clear, written response from your team.: [edit personal information]
Furthermore, I am going on a business trip to South Korea throughout next week.
(edited)
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XfinityJustinC
Official Employee
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1.9K Messages
4 days ago
Hello, @user_ugn6io thank you for creating a post after originally send the direct message. I want to investigate further and ensure you're able to get the mobile service transferred to a new provider. I'll follow up with you in the direct message to continue.
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