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Visitor

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3 Messages

Sun, Apr 17, 2022 3:20 AM

Register a new address with xfinity

We have a new construction home and we can not register our address with xfinity.  I see that some of the neighbors have xfinity. What can we do?

Accepted Solution

Official Employee

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241 Messages

2分前

Hi, @user_7db610

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Visitor

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3 Messages

@XfinityOtto​ 

Thank you for your response. I was able to resolve my issue with the customer support. They were very helpful and scheduled to start my service soon. 

Official Employee

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209 Messages

That is great to hear and I'm happy that they were able to help get you set up to start service at your new home. Congrats by the way!! If you ever need help in the future, please feel free to create another post. Our Community and my team are always available and would love to help however we can! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG

Expert

 • 

94.3K Messages

2分前

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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