Visitor
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1 Message
Regional manager
are issue is regarding ticket # ecm00174195373. We returned our phones as part of a promotion Xfinity was running but never received our rebate. We have called multiple times and have been to the Xfinity store twice!
XfinityNatalie
Official Employee
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475 Messages
4 hours ago
Greetings, user_2t9wvl! We appreciate you reaching out on our XFINITY Community forum. I understand it is vital for you to receive your rebate as expected. Not to worry, I would be more than happy to look into this matter for you!
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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