Visitor
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1 Message
Regarding My Xfinity Plan
Hi, I'm looking to gain assistance regarding my Xfinity plan. I'm hoping to cancel my TV and Streaming services, but retain (even upgrade) my internet speed to the next tier. If anyone at Xfinity can assist me as soon as possible, that would be greately appreciated.
XfinityJon
Official Employee
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1.7K Messages
15 hours ago
Good evening user_6ddw8f. I will be more than happy to assist you with making changes to your account. In a situation like this I will need some additional information, that can not be shared here in our public forum.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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