1 Message
Regarding my upcoming price increase
Hi I just noticed that my monthly bill is going up to $95 starting next month, which I can’t afford. I’d like to explore my options:
1. Keep my current internet service but return the rented modem.
2. Switch to a plan that keeps my bill within $5 of my current price.
3. If neither of these is possible, please proceed with canceling my service.
EG
Expert
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110.5K Messages
2 months ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcos
Official Employee
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2.4K Messages
2 months ago
Hello user_ehrdbe, thank you for creating this post and being so detailed in what you're looking for. I can definitely help review your account and find the best option for you. Since we'll need to find your account, I'll need to grab some details. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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