Refused to fix the problem

​Today Xfinity was doing maintenance on our neighborhoods service. Started around 8am. Our Internet was working just fine prior.  They stated that they would have it done today.​

​Later this afternoon we received a msg stating that the service couldn't be completed today and that they would return tomorrow and to expect interruption of service until it was completed. They also stated that all services were up and running until then.​

​This was around 3pm when they completed their work, we know this because the neighborhoods service box is literally right outside our house.​

​We checked our connection and the modem was flashing orange. I figured it just needed to be rebooted so using the Xfinity app I followed the prompts with no dice. I did this twice before I called support. This is around 3:15pm.​

​Support tells me that there is nothing that they could do and that it's a problem on our end because there is no outage in our area. I explained the whole ordeal and I was told that they cannot and will not send a tech out to fix the problem that they created because they don't have a "policy" for that since the problem is supposedly on our end even when considering our service was working perfectly fine prior to their arrival in the neighborhood.​

​I was told that they will not and would not send the tech that was literally just there to come back and fix the issue. That my only option was to schedule a time for tomorrow for a tech to come out (while the whole neighborhood will be without service mind you) to check our Internet service. <Edit - language>​

​When asked if they had a complaint department they told me no and that there was nobody else I could talk to because they don't have a "policy" for that sort of thing. ​

​Xfinity fix your customer service department! Its terrible. ​