Skip to main content
user_2q822k
1st Topic

Visitor

 • 

2 Messages

Friday, April 10th, 2026 12:56 AM

Refurbished Modem

I received a modem today. It is definitely in poor condition. Scratches all over the unit, grime in the crevasses.

Question

 • 

Updated 

6 hours ago

10

2

0

Oldest First
Selected Oldest First
XfinityRaf

Official Employee

 • 

1.3K Messages

6 hours ago

Good evening @user_2q822k, and thanks for taking the time to post here today. I apologize for the condition of the modem you received today. If you would like, I can have another shipped to you, or if you have an XFINITY store close to you, you can switch it out there. 

2

0

user_2q822k

Visitor

 • 

2 Messages

Yes a new one would be very much appreciated. 

Like

Reply

6 hours ago

0

XfinityAldrik

Official Employee

 • 

2.5K Messages

We can certainly help ship one if you’d prefer that instead of going to the store @user_2q822k. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:


• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 hours ago

0

forum icon

New to the Community?

Start Here