Visitor
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1 Message
Refund
I canceled my Xfinity services and want a refund from the bill that I just paid. I am willing to pay the past due amount, but not the rest. You are billing me for services that I am not receiving. Dealing with Xfinity has been a complete nightmare and although I have been a customer for over 20 years, I am canceling everything including TV channel lineup streaming service, Internet, and two phone lines. It has taken me months to even cancel because it’s impossible to speak to anyone.
XfinityLinda
Official Employee
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2.5K Messages
2 hours ago
Thanks for meeting us here in our community about your billing concerns, @user_ofe47k. We're sorry to hear you haven't had the best experience, and sad to see you go. We'll do our best to assist.
For clarification, your billing will stop on the day you requested. We do bill in advance, so the billing will adjust accordingly. Here's what to expect from your residential account: https://www.xfinity.com/support/articles/important-information-when-canceling-services. This is what to expect from the Xfinity Mobile account: https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service. Please let me know if you have any questions after reviewing the articles.
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