Comcast is proactively issuing credits to some Xfinity Video customers who lost programming due to the EW Scripps contract expiration and who also pay an itemized Broadcast TV (BTV) Fee. Credit amounts range from $1.70 - $9.62 based on different customer scenarios.
Only customers who pay a BTV fee are eligible for a credit.
The following customers will not receive a credit:
Customers who didn’t lose any EW Scripps programming
Customers who only lost ION channels
Xfinity Communities customers in locations where TV is provided by the property
Note: Xfinity Communities customers with property-provided internet service who add video services separately may qualify
Courtesy service accounts
Customers with Next Gen Xfinity TV tiers, including TV Core, TV Plus, TV Premium, Sports & News TV, and World Soccer Ticket
Eligible customers will receive a credit on May 1, or on the customers’ next billing cycle.
XfinityOrlandoM
Official Employee
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3.3K Messages
3 hours ago
@user_oceejx
Thanks for reaching out to us.
Comcast is proactively issuing credits to some Xfinity Video customers who lost programming due to the EW Scripps contract expiration and who also pay an itemized Broadcast TV (BTV) Fee. Credit amounts range from $1.70 - $9.62 based on different customer scenarios.
Only customers who pay a BTV fee are eligible for a credit.
The following customers will not receive a credit:
Eligible customers will receive a credit on May 1, or on the customers’ next billing cycle.
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