Hello @user_br8rk0, thank you for taking the time to leave a post. Sorry you’re having such a frustrating experience trying to get your refund. I know how stressful it can feel when you’ve taken the right steps and are still being told nothing shows on their end. Could you share a few more details about the refund you’re requesting? For example, what line of service is it for, and is the refund related to an early disconnect or an overpayment on the account?
XfinityMarshante
Official Employee
•
998 Messages
24 minutes ago
Hello @user_br8rk0, thank you for taking the time to leave a post. Sorry you’re having such a frustrating experience trying to get your refund. I know how stressful it can feel when you’ve taken the right steps and are still being told nothing shows on their end. Could you share a few more details about the refund you’re requesting? For example, what line of service is it for, and is the refund related to an early disconnect or an overpayment on the account?
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