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user_3uva8d
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1 Message

Sunday, February 22nd, 2026 5:39 AM

Refund

How do I go about getting a refund after paying for my now internet service and it hasn't working in over 30 hours. I've spent multiple hours troubleshooting with chat and even had a technician out for two hours just to say my account is the problem. Yet again to be sent to the storefront and they said that they couldn't help me either. Im at a loss. 

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1 hour ago

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EG

Expert

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116.1K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.7K Messages

1 hour ago

 

user_3uva8d I appreciate you creating a post and am sorry to hear that you're having trouble with your NOW Internet service. Because it is a prepaid plan, refunds and credits are not available. More information can be found here regarding the NOW Internet service. https://www.xfinity.com/support/articles/now-internet-faqs
 
I would recommend reaching out through the Xfinity app chat for further escalation on the services issues with the account.

 

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