Refund

Thank you for reaching out. I know it can be a bit confusing after any disconnection, so I will try to clear up the confusion for you! Once your account has been disconnected, you will no longer be able to access or log in to the traditional Xfinity My Account. However, you will have the option to access a limited version of Xfinity My Account without signing in with your Xfinity ID and password to pay and check for any remaining balance on your account. Your account will be prorated after an account is disconnected, but these changes will be printed on the next billing statement. If the account has a credit balance after all prorated credits/charges, payments and equipment has been returned you will be refunded. If the refund attempt fails to process successfully to the last payment method, the credit balance will be refunded by check using automated processes. Checks will be issued in the name of the account holder and mailed to the bill-to address within 30 days from the date of the completed disconnection. 

I would be happy to take a look at the account @Shelby-1995 Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message