Visitor
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2 Messages
Refund
I am writing on behalf of my 99 year old mother, [Edited- Personal Info]. My mother's account was closed in February. Her account number was [Edited- Personal Info]. She is due money back in the amount of $70.56. I have been in touch with comcast 3 times. the latest was April 7, 2025 [Edited- Personal Info]. All 3 times, I was told she would be mailed a check. No check has been received. Today, I walked into one of your store fronts in Hillsborough hoping I would get some help. I was told they could be of no assistance. What do I have to do to get my mother's money? [Edited- Personal Info] (POA)
XfinityMatthew
Official Employee
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41 Messages
2 days ago
Hello user_85b4b5, Typically a refund is processed within 4-6 weeks back to the last payment method once the account has been closed and all rental equipment has been returned. If that fails then a check is sent. To view our refund process you can follow this link. Do you know if your mom returned all the equipment in February as well?
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