1 Message
refund
Good afternoon,
I am looking for a refund on my account because of a week's worth of frustration and numerous trips to the comcast xfinity store to exchange ineffectual equipment.
This is the timeline
2/27 my small cable box in the bedroom stopped working.
3/1 I exchanged for a new box, installed it and still not working.
3/4 I exchanged for a new box, installed it and still not working.
3/4 I spent over half hour trouble shooting myself, over 40 minutes with a online chat, and over half an hour on the phone (after of course being put on hold to reach a person). None of this trouble shooting was effective . This took up my evening of over and hour and a half with no working result.
3/5 I went to the Walmart store, bought new cables and tried the new cables. Still did not work
3/7 I exchanged for a new box (now this is 3 new boxes and remotes) and bought a new HDMI cord at Walmart. finally working
Prior to the breakdown, I had used cables, and no HDMI cord. For years, it was working fine with the cables. I would like a refund for the aggravation and 4 trips to the xfinity store, and Walmart for the new cords.
EG
Expert
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110.7K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.8K Messages
3 months ago
Thank you very much for reaching out to us here @user_6m2yfz. That does sound very frustrating, and I will be happy to check on any adjustments we can make on your account from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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