1 Message
Refund
I am sick and tired of contacting this company. I have called and requested my $55 refund multiple times and I gave my card number over the phone and was told the money would be in my account in 12 hours. It is not. The customer service has been terrible and I want to be done with your company. I will never be recommending you. I want my credit refund I was given to be out in my account and I do not want to speak to any of your agents again. I do not want the refund by mail. I want it directly into my account for all of the problems you have caused with my service.
XfinityRaf
Official Employee
•
528 Messages
25 days ago
Good evening @user_5t51dj. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at your refund issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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