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user_37pyq7
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6 Messages

Wednesday, July 24th, 2024 6:23 PM

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Refund

I have been trying to get a refund from Xfinity for 7 weeks. I am absolutely shocked by the Facebook chat support. They lied to me twice, claiming the refund was on its way. I got nothing.

Question

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Updated 

10 months ago

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XfinityThomasB

Official Employee

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1.9K Messages

10 months ago

Hello user_37pyq7

Appreciate you taking the time to loop us in to help. Could please give us some details on the refund? Was this something was owed as a credit for service downtime or some other service related issue? Thank you so much. 

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user_37pyq7

6 Messages

@XfinityThomasB​ 

I closed my Xfinity account, and they sent me an email confirming that I would receive a refund. I have this email, and I can see the refund amount in my account. However, I have never received the refund.

10 months ago

0

user_37pyq7

6 Messages

@XfinityThomasB​ 

credit balance refund

10 months ago

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

Gotcha! user_37pyq7 how long has it been since you disconnected? Refunds on credit balances normally take around 45 days to process. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_37pyq7

6 Messages

@XfinityThomasB​ 

My service was disconnected on June 11. After that, I chatted with an Xfinity representative who assured me twice on different dates that my refund was being processed, they can see it and it would appear on my card within 48 hours. That was three weeks ago, and nothing has happened. Last time I was said that my refund was processed on June 28.

I feel I was simply lied to. It is shocking. 

10 months ago

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

user_37pyq7 Thank you for the details! I am based out of our corporate headquarters and have a wide skill set. I would love to investigate everything to check status. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_37pyq7

6 Messages

10 months ago

Dear Xfinity Customer Service,

I am writing to express my shock and frustration regarding the refund I have yet to receive. According to Xfinity, the refund was sent to the account from which I made my last payment. However, my last payment was made by phone through an Xfinity representative.

I can see the payment on my account, but when I check my personal account on Xfinity, it indicates that the payment was made from an unknown account. This discrepancy is highly concerning and suggests potential fraudulent activity.

I request an immediate investigation into this matter. It appears that an Xfinity representative may be involved in this issue. I expect a prompt resolution and the refund to be processed correctly to my account.

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