Skip to main content

    Support

    Offers

U
user_b2emte
1st Topic

1 Message

Sunday, July 7th, 2024 2:31 AM

Closed

Refund

The initial process was me receiving a tent generation iPad tablet for $300 for 24 months.  The reason I returned the tablet because I could never get data on the tablet so the tablet got returned and 2 to 3 days. I had a police officer over here and they can do the report they received the tablet and sent the email and said functional damage and then they took $584 out of my account. . 

Xfinity. Then they took out $53 at my account literally off my card and pay for a tablet that I don’t even have.

The CEO is stealing money from customers and not following policy then they refuse to give a customer their funds back just stealing money after their account.  

Question

 • 

Updated 

10 months ago

41

1

0

XfinityShawn

Official Employee

 • 

1.4K Messages

10 months ago

 

user_b2emte Our team can look into your refund concerns today.  To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

2

0

Kissa24

Visitor

 • 

1 Message

Xfinity CEO is stealing people money out their accounts.   The tablet been returned and Xfinity still took funds out my account $53 and I don’t have the tablet. 

Xfinity CEO and team took $584 out my account and the $69.84 and $53 and they have the tablet.  The biggest illegal scammers I ever seen in my life. 
Then they say, functional damage… I’m glad that a police officer was over my house, when I sent the tablet off. 
The office said, he will get on the stand on my behalf.   
xfinity CO is malicious and plain view his whole entire staff. I would not stop until I point out how they are scheming with this policy. This is some scammers that the customers are dealing with now.

10 months ago

0

XfinityMarcus

Official Employee

 • 

1.5K Messages

Kissa24 thank you for taking the time to reach out today. I can assure you that the last thing we want to provide the impression of is that we are out to take something from you. It sounds like you may be referring to your Xfinity Mobile service account and some recent billing charges, is that correct? I would like to gather more information from you to form a better picture of what exactly has taken place. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

forum icon

New to the Community?

Start Here