1 Message
Refund
I recieved a mail regarding refund of $74.83. Acct # [Edited: "Personal Information"]. Can you put the refund to my new acct.
Sincerely,
zenaida [Edited: "Personal Information"]
1 Message
I recieved a mail regarding refund of $74.83. Acct # [Edited: "Personal Information"]. Can you put the refund to my new acct.
Sincerely,
zenaida [Edited: "Personal Information"]
XfinityOrlandoM
Official Employee
•
994 Messages
1 month ago
@user_ca0qbn
Thank you for reaching out to us , please remove your personal information from the public forum and please send us a direct message including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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