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Thursday, May 23rd, 2024 5:33 PM

Refund

I recieved a mail regarding refund of $74.83. Acct # [Edited: "Personal Information"]. Can you put the refund to my new acct. 

Sincerely, 

zenaida [Edited: "Personal Information"]

Official Employee

 • 

976 Messages

24 days ago

@user_ca0qbn

 

Thank you for reaching out to us , please remove your personal information from the public forum and please send us a direct message including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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