Visitor
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2 Messages
Refund
I was told on April 18th that my bill was going to be credited for the full 171.00. On the 2nd the money was taken from me.
I have called and I was I will get my refund after it posted after May 4. I have been calling and no will give me my refund.
This is fraud and I have been Disrespect my customer service respentativea.
[Edit: Removed Private Customer Information]
XfinityJaxie
Official Employee
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292 Messages
2 years ago
Hello, @user_38a730, thanks for bringing this to our attention! This is never the experience that we want you to have! It would be our pleasure to assist with looking into your refund and seeing what is going on! To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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