Visitor
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1 Message
refund Support
I moved from DE to PA (temporary) to Bel Air, MD. I was owed an Xfinity refund of $222.88 from DE. In 1/2026 I received an Xfinity Debit Card for the $222.88, but the card Expired in 11/25. I've made 10 calls & 2 store visits to resolve this issue. I am told that the "Finance Team" has declined to reissue the refund due to me. I've contacted FCC & BBB today. What can I do???
XfinityAdrienne
Official Employee
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1.9K Messages
13 hours ago
Hey there, @user_pp5tqd! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the gift card, and getting a replacement. I would be more than happy to help look into the account and submit a ticket to get a new card sent to you. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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