Visitor
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1 Message
refund status
I rec'd an email on 6/6/23 stating that they were working on my refund. I have not rec'd any further communication from them. This has basically been going on since 6/3/23. However, on 4/3/23 I requested that my service put on seasonal hold starting 5/16/23-10/13/23. It was never done and I was automatically billed for the full amount. I have spoken to at east 4 different people who promised that they would put this money back into my bank account. I DO NOT WANT A CREDIT ON MY XFINITY ACCOUNT!!! Please help me get my money back.
XfinityGabby
Official Employee
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1.3K Messages
1 year ago
Hello @user_33ea07. Thank you for reaching our team on Forums, we certainly understand the importance of making sure that the account status gets corrected and we can certainly look into your refund request. To get started, please send a direct message with your full name and address.
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