Refund request complaint

I canceled my mobile service in September 2025, but I recently discovered that I have continued to be charged monthly through March 2026 despite the cancellation.

I contacted customer support for clarification, but the experience was extremely disappointing. The agent, Betsabe, was rude, told me to call instead, and abruptly ended the chat before I had a chance to respond.

This level of customer service is unacceptable. My account is associated with [Edited: Personal Information]. I am requesting a full refund of all charges applied after my cancellation, processed as soon as possible.

Responses

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Selected Oldest First

XfinityKassie

Official Employee

•

2.4K Messages

2 hours ago

user_fqjvay Good morning! We appreciate you taking the time this morning to reach out to our Xfinity Forums to bring your billing concerns to our attention. I'd be happy to take a closer look into your billing, and get you in the right direction for a resolution. To begin, can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_fqjvay

Refund request complaint

XfinityKassie

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