Visitor
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1 Message
Refund of unauthorized charges
To Whom It May Concern,
My name is [Edited: "Personal Information"] , and I am an Xfinity Mobile customer. I am writing to formally dispute an unauthorized charge of $325.60 that was taken from my account.
This payment was not authorized by me, and I did not approve any transaction in this amount. I am requesting an immediate investigation and a full refund of $325.60 back to my account.
Account Information:
[Edited: "Personal Information"]
Please be advised that , I will proceed with filing formal complaints with the Better Business Bureau and the Federal Communications Commission, as well as disputing the charge with my financial institution.
I expect confirmation that this issue is being addressed and a timeline for my refund.
Thank you for your immediate attention to this matter.
Sincerely,
[Edited: "Personal Information"]
XfinityAbby
Official Employee
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720 Messages
1 hour ago
Hello @user_jlcy0x thank you for reaching out on our community forum. I understand how important it is to understand all charges on your account. I would love to review the account and see what is going on.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
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