Refund not processing from Xfinity Mobile phone and can't reach a representative

Hello @user_9ipy7a Sorry to hear the refund has not processed. We would be happy to check in and see what is going on with the account. Please send us a direct message with your full name and service address to get started. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

Hi! This issue wasn't resolved at all. Basically, Xfinity mailed a phone to me that was never delivered and was returned to the warehouse. Someone at your warehouse either stole the phone or failed to properly scan it back in. I have been charged $300+ and counting. When I try to call I can't get a person -- same on the chat. On your support chat, they send me a code that I need to give them to securely log in and then leave the chat -- so I end up in an endless loop of getting codes that aren't read in time. When I went into the store, I was told that they couldn't hand this and to call the fraud line or -- even better -- to report Xfinity to my credit card for fraud. This is endless and horrific. I just want the refund processed so I can never again be stupid enough to be one of your customers.

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