Visitor
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1 Message
Refund not processing from Xfinity Mobile phone and can't reach a representative
I can't reach anyone at Xfinity Mobile and the chat client says "chat with an agent" and then nothing happens. How can I speak to someone at Xfinity about this? I was told a refund would be processed and it hasn't gone through and I need the Apple Care to be cancelled so I can get a new one. PLEASE HELP.
XfinityMatthew
Official Employee
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846 Messages
2 hours ago
Hello @user_9ipy7a Sorry to hear the refund has not processed. We would be happy to check in and see what is going on with the account. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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