Refund me what you stole

Some ticket numbers: [ticket numbers]

I am owed $648. I was charged for an account I canceled for over a year after the cancellation date. I originally was owed over $1200 and have been refunded 50%. I have been contacting you about this since July. Please fix this. This customer service is horrendous. I was also told I would receive follow up calls and have not.

I was provided with two reasons as to why I could only receive a 50% refund.

Reason 1- the equipment associated with this account was never returned. I clarified several times that I never had equipment associated with this account. I was told it does not matter what I say because you all do not track who does/ doesn’t have your equipment. I assume this is a blatant lie. Regardless, your failure to keep track of your own equipment is not my responsibility and not a justification as to why I can’t be fully refunded what was stolen from my account.

Reason 2- My account cancellation was cancelled. I have emails verifying the account was cancelled. Additionally, I have been told multiple times that you can and have verified there was zero activity on this account after the cancellation date. Also, why would I have cancelled the cancellation when I began service in another state? I was told this is also a justification for me not receiving a full refund because it cannot be determined who cancelled the cancellation. Once again, your failed business practices are not a justification to steal money from my account and refuse to provide a refund. I was told another account was set up at this address by a new individual after I moved. So what exactly do you think you are charging me for? The same thing you were charging another person for? Even though I had zero activity on the account? And verifications of the account cancellation?

Be so serious and admit you have stolen my money.