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user_chicago2255
1st Topic
1st Reply

4 Messages

Tuesday, June 11th, 2024 10:00 PM

Closed

Refund issue

I spoke to 2 reps via chat support named Angel and Avinash regarding a refund from being double charged on my bill. Angel stated the refund would be in my bank in 24 hrs, 24 hours came no refund. I get a text stating my case was closed for the refund. No refund was in my account. I spoke to Avinash the next day who said that it was approved 41 minutes ago and that it should be in my account in 1-2 hours. No refund still. I have the chat to prove what they said and the time frame of when I would get my refund. I called the support line and spoke to a female (I can’t pronounce her name) who could NOT find my refund until I gave her the case number. She miraculously found it and told me that is not how the process goes. They email after 24 hours, I pick how I want my refund then it takes 3-5 business days. I want to know what the deal is because it’s not my fault they took out 2 payments. Xfinity is quick to push on me and harass me about getting my phone lines with them and a tablet at a discount but can’t help me with my issue? Why did I have 2 reps say one thing and a 3rd rep sat another?

Question

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Updated 

10 months ago

91

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XfinityChelseaB

Official Employee

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1.6K Messages

11 months ago

Hello @user_chicago2255, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_chicago2255

4 Messages

11 months ago

Ok, I’m waiting a response from support. 

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user_k9c3b0

6 Messages

11 months ago

I totally know how you feel, the customer service [Edit: Inflammatory] I have been talking to 7 different representatives and they all say the gonna call me back about a refund and no one have even called me back I’m taking it as a loss and just gonna get new service with someone else after being with them for 9 years you would think they would fix the issue, I hope you get yours back  

(edited)

3

user_chicago2255

4 Messages

@user_k9c3b0​ 

Yeah I think I’m going to do the same thing. [Edited: "Inflammatory"]. I doubt I’ll get anywhere. I had one rep in the chat tell me a couple weeks ago I can hold off on my bill for 2 weeks if I put a payment down for a tablet and new service. I told him I only had enough for the bill this month and he said not to worry, just hold off on this months bill to get the tablet and my bill would be lower monthly moving forward. [Edited: "Inflammatory"]. They took out an unauthorized payment and I can’t even get it back? 

(edited)

11 months ago

0

user_2zx3zs

5 Messages

I am still waiting on my refund. Chatted with 4 different reps and now they are blocking me from chat. Every one there has told me a different lie and I still do not have the money they stole from me.

10 months ago

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_2zx3zs, thank you for taking the time to reach out on social media.  I understand your concern with the refund, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

 

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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10 months ago

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