Refund for outages

​... It is difficult at best to find the method of requesting refund for outages ...

You might be able to use https://www.xfinity.com/support/account-management/credits/outage/details.

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My experience on outage refunds in the past is that it's determined by how long you are without service. When you click on the link provided in the Bruce W. below, it asks when you lost it and when it came back on. I can't remember the formula for refunds, but it's all determined by length of time.

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Greetings, @user_5a6839fghjj! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service again, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.