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Tuesday, February 24th, 2026 9:28 PM

Refund debit card expired

My refund debit card expired 12/25. Can I get that  reissued?  Service address was [Edit: Personal Information]

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Official Employee

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2.1K Messages

1 hour ago

Hello, @user_30pbqb thank you for reaching out over Xfinity Forums. I completely understand wanting to get a new card issued if you weren't able to use the balance on the prepaid card before the expiration. 

From experience, I received a couple of prepaid cards years ago and one expired. I went to this website: https://www.xfinityincentivetracker.com/track and used the "send us a message" support option, and a reissued card was sent. 

- Have you by chance tried using the incentive tracker support option? 

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