Refund card sent to wrong address

Hi there33, @user_szxc76 I'm really sorry to hear about the mix-up with your refund card that’s definitely frustrating, especially since it was sent to the wrong address and has now expired. I completely understand wanting to have a new one sent to your current home address. Let’s get this straightened out for you. You came to the right place for assistance. Can I you please DM me your full first and last name along with your full service address so that I can have this escalated.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.