Visitor
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1 Message
Refund back to my account!
Hello I've been told my refund of $25 would be added back into my account since yesterday between 30-45 minutes. However I've haven't receive anything yet. The ticket ID number is CR232889510. I've been in this refund situation since Monday or Sunday I believe. Please i need someone to tell me what's going on. Thank you.
XfinityThomasB
Official Employee
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2.4K Messages
6 hours ago
user_ix724s Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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