1 Message
Refund and inability to cancel my services
I stopped my cable at the end of June and continued to get charged: I called back in July and asked again to stop being charged. I finally called back end of July and cancelled my internet. I keep getting billed! No one will cancel my service! The agent told me I am owed over $350 back. I have not had any success to get a refund! I keep getting refusal letters, I have been with you since 2001 but never again! Terrible customer service! Can someone help me? I cannot talk to another person in a third world country for hours anymore!
Again
Expert
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32.2K Messages
1 year ago
Moved to Customer Service as this is not Guidelines related.
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XfinityLinda
Official Employee
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2K Messages
1 year ago
@Again Thank you!
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